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About the Project
~ 5 Months
web platform especially for desktop and tablet users
Their request was straightforward but tricky “Make it look modern and easier to use but don’t break the way people already work”
Held discussions with internal support and sales teams to surface recurring issues
Reviewed user activity data and heatmaps to identify drop-off points
Looked at archived redesign proposals to understand what didn’t work previously
Set up a design system to guide the revamp
First
the interface was overwhelming too much crammed onto the screen with no clear focus.
new users were lost. During onboarding, they weren’t sure where to begin or what features were relevant to them.
admins managing hundreds or even thousands of devices were spending far too much time filtering, deploying, and configuring.
Audited the product to spot key UX issues
Mapped user flows to find blockers
Identified essentials worth preserving
Set up a design system to guide the revamp
(legacy portal overview)
Keep workflows intact while improving usability
Refresh the UI without confusing users
Make it scalable for future features
Work within limits of time and tech
The legacy portal used inconsistent styles and duplicated UI patterns.
Each module looked and behaved differently, leading to usability and maintenance issues.
Developers were rebuilding the same components repeatedly with small variations.
Future scaling would be extremely difficult without a shared system of truth.
Color palette (system colors, semantic
colors, states)
Typography scale (heading sizes, line
heights, weights)
Buttons, modals, input fields, tooltips, tabs,
tables, dropdowns
Status badges, chips, and alerts for quick
device/data interpretation
Used Auto Layout & Variants to mirror dev logic and reduce confusion
Worked closely with front-end team to build matching component library in code
We stripped away the noise, focusing on clear screens, onboarding tips, and contextual help.
Impact: New users complete onboarding 35% faster and feel more confident exploring the portal.
We kept the important data but reorganized it so users could scan and act faster.
Impact: Primary actions are found 40% faster, and complaints about clutter have dropped noticeably.
We enhanced this page so users can generate predefined or custom enrollment reports and easily view scheduled ones.
Impact: Reduced drop offs during sign in and onboarding. New users now complete the first setup 35% faster and report feeling more confident navigating the portal.
Bulk actions and clear step by step flows replaced the old clunky process.
Impact: Mass device deployment is now 2x faster, reducing operational downtime during large rollouts.
We reimagined the admin area to let organizations set up the platform around their own business needs. Now, admins can customize branding and choose the enrollment methods that work best for them.
Impact: Admins can now align the portal with their company identity while streamlining device enrollment, reducing setup time and supporting a smoother onboarding process at scale
Onboarding
Faster and more intuitive, with stronger awareness of key features.
Efficiency
Support queries are down thanks to simpler filters and workflows.
Deployment Speed
Bulk rollouts happen in half the time.
Scalability
The new design system makes adding future features far easier.
This project pushed me to think beyond designing screens and into designing systems. I had to find the balance between simplifying a complex enterprise tool and respecting the workflows that keep businesses running. In the end, it wasn’t just about making the portal look modern it was about making it work better for the people who rely on it every day.